Chariot International Hotels
Manager of Chariot Riverwalk
Post Office Box 31123
San Antonio, Texas 78745

Dear Manager of Chariot Riverwalk of San Antonio:

This letter is in regard to reservations that were booked at your hotel for August 22, 1992. These reservations were made one month in advance , by myself, and charged to my Visa card. I was guaranteed a double room with a view of the River, and a Continental breakfast. My cost was 105 hundred dollars. My confirmation number was QE35678. My room was to be ready anytime after the 3PM check-in time.

My husband and I arrived at 3:00PM at the Chariot Riverwalk. We unloaded our luggage and went to check-in at the front desk. We were informed we had no reservations at the Riverwalk Hotel, we had reservations at the Chariot Marketplace. We reloaded our luggage and after much difficulty found the Chariot Marketplace. The check-in clerk at the location informed us that we were at the wrong hotel. He called over to the Chariot Riverwalk to tell them of the mistake, only to be informed there were no rooms available at that location. We unwilling accepted a room at the Marketplace Chariot. No accomodiations with a Riverwalk view were available. A room overlooking the pool was what we were given. Unfortunately a band playing loud music was filming a television special at the pool. There were at least 100 people poolside and the band played until 11PM. We had absolutely no privacy. The romantic view of the Riverwalk belonged to someone else. This was to be a special quiet time for myself and my husband. I Must complain that our check-in took 2 hours, and our room was noisy.

I believe a complementary night at the Chariot Riverwalk, in a room with a view of the River, is in order. I prefer this on September 19, 1992. The complementary breakfast should be included as well. In the past I have enjoyed my visits with you and found you corporation to be efficient and comfortable. I am sure we can resolve this; I would like to continue being your customer.

Sincerely,

encl: copy of confirmation QE35678